Moments Of Truth Customer Journey: These moments are very crucial for customer experience. Focus on the interactions that are important to customers—and on. Web an article published in harvard business review states that “the most important interactions [with a customer].
Moments Of Truth Customer Journey
Web an article published in harvard business review states that “the most important interactions [with a customer]. Web what are ‘moments of truth?’ a moment of truth (mot) is a touchpoint between the customer and the company. Most retailers agree that there are at least four moments of truth.
Moments Of Truth Customer Journey: Web moments of truth are undoubtedly a concept you’re familiar with if you’ve been following the customer journey map for some time. Most retailers agree that there are at least four moments of truth. These moments vary from industry to industry.